Why we collect your information
We collect personal information that is necessary to provide insurance advice and services,
- including but not limited to:
- assessing and managing your insurance needs and policies
- arranging insurance cover and obtaining quotations
- managing and processing claims
- communicating with you about our services and your insurance
- processing payments and managing financial transactions
- meeting legal and regulatory requirements
If you do not provide the information we require, we may be unable to provide insurance services or continue our relationship with you.
How we collect your personal information
We may collect personal information directly from you (including via our website, phone, email, or in person), or indirectly from third parties such as insurers, claims managers, vehicle registers, or other service providers where necessary.
We may also collect information from publicly available sources where appropriate.
Sharing your personal information
We do not sell or trade your personal information.
We may share your personal information with insurers, reinsurers, claims managers, loss adjusters, repairers, financial service providers, professional advisers, and other third parties where required to provide our services or meet legal obligations.
Some of these third parties may be located outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
Security and storage of your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information may be stored electronically (including cloud-based systems) or in physical files. Access is limited to staff and contractors who require it for legitimate business purposes.
Your rights
You have the right under the Privacy Act 2020 to access and request correction of your personal information held by us or other relevant parties.
Cookies and website use
Our website may use cookies and third-party analytics tools (such as Google Analytics and similar services) to improve website performance, understand usage, and support marketing activities. Cookies do not directly identify you.
You can disable cookies in your browser settings, although this may affect website functionality.
Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Have concerns or questions?
If you have any reservations or inquiries about our privacy practices, connect with us at:
Email: john@mfi.co.nz
Mail: Privacy Officer, Malcolm Flowers Insurances Ltd, PO Box 931, Taupo 3351
Thank you for placing your trust in Malcolm Flowers Insurances Ltd. Your security and privacy are central to our operations.
Get in touch to learn more
